Shipping
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Orders are processed within 1–3 business days. Shipping typically takes 3–4 business days, so you can expect delivery within 4–7 business days total.
Do you offer free shipping?
Yes, shipping is free on all orders. No hidden fees or extra charges.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email within 24–72 hours.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original packaging.
Who pays for return shipping?
If the product is defective or incorrect, Hetrios covers return shipping. If you change your mind, return shipping is your responsibility.
Can I exchange my product?
Yes. The fastest way is to return your item and place a new order. Our team will guide you through the process.
Payment
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and Shop Pay.
What currency are prices listed in?
All prices are displayed and charged in U.S. Dollars (USD).
When is payment charged?
Payments are charged immediately at checkout. Orders are processed only after successful authorization.
How are refunds issued?
Refunds are always issued to the original payment method used at checkout. Depending on your provider, it may take up to 10 business days to appear.