Shipping Policy
Shipping Information
Shop with confidence — here’s everything you need to know about delivery timelines and support.
Where We Ship
We currently ship within the United States only.
Shipping Costs
Free shipping on all orders. No hidden fees — prices include all applicable taxes.
Business Hours & Order Processing
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
- Order Cutoff Time: Orders placed after 6:00 PM EST begin processing the next business day
- Processing Time: 1 to 3 business days to prepare your order for shipment
Shipping & Delivery Time
- Carriers: USPS, UPS, or FedEx
- Transit Time: 3 to 4 business days after shipment
- Total Delivery Estimate: 4 to 7 business days from order placement
Tracking Your Order
You’ll receive a tracking number via email within 24 to 72 hours after your order ships. Use it to follow your package directly on our website.
Delays & Exceptions
While rare, delays may occur due to weather, carrier issues, or high order volume. If your order is significantly delayed, please contact us and we’ll assist promptly.
Contact Us
Have questions about shipping or delivery? We’re here to help:
- Email: Support@Hetrios.com
- Phone: (864) 565 3794
We typically respond within 24 business hours.