SSL and Security Policy

Last Updated: November 5, 2025

At Hetrios, your privacy and payment information are protected with industry‑standard security. This page explains how we safeguard your data when you browse, create an account, and complete purchases on hetrios.com.

1) Scope of Protection

SSL/TLS encryption is enforced on:

  • All pages served over HTTPS
  • Checkout and payment pages
  • Customer account pages (login, order history, addresses)
  • Forms transmitting personal information (contact, returns, support)

2) SSL/TLS Encryption

We use SSL/TLS to encrypt data in transit between your browser and our servers. When you see the lock icon and “https://” in your browser’s address bar, your connection is protected against interception.

3) Payment Security (PCI DSS)

  • Payments are processed through Shopify’s secure payment platform.
  • Shopify Payments and supported gateways are PCI DSS Level 1 compliant.
  • Hetrios does not store full credit‑card numbers or CVV codes on our servers.

4) Data Handling & Storage

  • In Transit: Encrypted via SSL/TLS
  • At Rest: Customer data stored securely within Shopify’s infrastructure
  • Access Control: Restricted to authorized personnel for business purposes only
  • Retention: Data retained only as long as necessary to provide services and comply with legal obligations (see our Privacy Policy)

5) Additional Protections

  • HSTS: We instruct compatible browsers to connect over HTTPS where supported
  • Platform Security: Our store runs on Shopify, which maintains monitoring, patching, and safeguards
  • Fraud Screening: Orders may be reviewed by automated and manual checks to reduce fraudulent activity

6) Your Responsibilities

To help keep your account secure:

  • Use unique, strong passwords
  • Keep your device and browser updated
  • Log out from shared or public devices after use
  • Never share sensitive information (full card number, CVV) over email or chat

7) Phishing & Suspicious Messages

If you receive emails, texts, or calls claiming to be from Hetrios that request sensitive information, do not respond. Contact us directly using the details below to verify.

8) Reporting a Security Issue

If you believe you’ve discovered a vulnerability or security incident affecting your account or order, please contact us immediately. We take all reports seriously and will investigate promptly.

9) Changes to This Policy

We may update this SSL & Security Policy to reflect changes in technology, regulation, or our practices. Updates will be posted on this page with a revised date.

10) Contact Us

For questions or to report a security issue: