Contact

We’re always here to help. At Oniara, your satisfaction is our top priority — whether you have a question about your order, need help with a product, or just want to share feedback, our customer support team is happy to assist.

How to Reach Us

📧 Email: Support@Hetrios.com
This is the fastest way to reach our support team. We aim to respond to all inquiries within 24–48 business hours (Monday through Friday, excluding holidays).

Order & Product Support

If you’ve already placed an order, please include your order number and the email address used at checkout in your message.
This helps us quickly locate your order and provide accurate assistance.

You can contact us for:

• Order tracking and delivery updates
• Questions about returns, refunds, or exchanges
• Help with damaged or incorrect items
  

Business Hours

Our team operates during regular U.S. business hours:
🕓 Monday – Friday: 9:00 AM – 6:00 PM (EST)
📅 Saturday – Sunday: Closed

If you contact us outside these hours, we’ll get back to you as soon as possible on the next business day.