Contact information

The fastest way to reach us is by email. We answer every message within one business day, often sooner.

Customer support

Email: support@hetrios.com
Phone: (385) 398-6520
Hours: Monday–Friday, 9am–5pm Mountain Time

We're closed on US federal holidays. Messages left outside business hours are returned the next business day.

What to include in your message

• Your order number (if applicable)
• The email address used at checkout
• A short description of what you need
• Photos, if you're reporting a defect or damage

Including this upfront lets us help you in one reply instead of back-and-forth.

Mailing address

OXIZO COMMERCE LLC
900 Bonita Dr
Aspen, CO 81611
United States

Please contact us by email before sending any returns — items shipped without a return request may not be processed.

Press, partnerships, and wholesale

For partnership, press, or wholesale inquiries, please email support@hetrios.com with "Partnership" in the subject line.